Frequently Asked Questions
WHERE AND HOW ARE ROSSANO FERRETTI PRODUCTS MADE?
We are proud that all our haircare products are conceived, formulated and manufactured in Italy (With the exception of some hairbrushes which may be part manufactured outside of Italy)
We use the best naturally derived ingredients in our products
We avoid the use of harsh chemicals. Our shampoos contain:
NO Mineral Oils
DO YOU TEST ON ANIMALS?
We do NOT test any of our products or any of our ingredients on animals.
We do NOT sell any of our products in any countries that require animal testing
We have always been a Cruelty Free brand
HOW CAN I ORDER WHAT I WANT?
It’s really easy to order your products online. Click on the “add to bag” button when you find an item that you like. When you have finished shopping, just click on your bag (at the top of the page) to review your selection. Once you’re happy with your order, click the “PROCEED TO CHECKOUT” button and follow the instructions to complete your purchase.
HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
When you have ordered your products, a confirmation e-mail will be sent to you. Please keep this safe as it contains your order tracking number and details. Your order will be automatically processed and once the order has despatched you will receive another email confirming despatch and providing your tracking details. You can also log into your account to review your order status.
HOW DO I ORDER FOR DELIVERY OUTSIDE OF EUROPE?
It’s easy! Simply order online as we send products to most countries around the world.
Once you have chosen your products and clicked the ‘PROCEED TO CHECKOUT’ button on the shopping cart page you will be invited to add your shipping details. At this point the system will automatically calculate shipping and provide you with your final total.
If you are shipping to a different country or region than the the one you are ordering from, don’t worry as the checkout will automatically re-calculate your order to match the currency of the country you are shipping to, as well as adjusting any shipping charges and will then again provide you with a final total, this time in the currency of the shipping destination which may differ from the currency of the country you are ordering from.
You can then review your order again and the order is only confirmed once you choose your payment option and click the ‘PLACE ORDER’ button.
HOW MUCH IS DELIVERY?
We offer FREE tracked delivery to EU countries when you spend over €40
Orders are usually processed within 1 working day. Orders received by noon will begin processing that working day (for all orders received Monday to Friday)
Once processed, orders will be shipped using courier tracked service
- Standard tracked delivery
- We aim to deliver with two to four days from dispatch (Mon to Sat) depending on the country of shipment
For all orders you will receive an email, once the order has shipped, with your tracking details.
RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 14 day returns policy within EU countries.
If you need to exchange or return any items or arrange a refund, please contact our customer service team at:
To qualify for an exchange or refund of unwanted goods, products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact.
We apologise if on a very rare occasion the products delivered are faulty or incorrect. In this instance we will arrange to immediately replace your products free of charge or provide a refund on your order.
We process refunds or exchanges as soon as we receive the returned goods.