Frequently Asked Questions
HOW CAN I ORDER WHAT I WANT?
It's really easy to order your products online. Click on the "add to cart" button when you find an item that you like. When you have finished shopping, just click on your shopping cart to review your selection. Once you're happy with your order, click the â€œcheckout" button and follow the instructions to complete your purchase.
HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
When you have ordered your products, a confirmation e-mail will be sent to you. Please keep this safe as it contains your order tracking number and details.
HOW DO I ORDER FROM OUTSIDE THE UK?
It's easy! Simply order online as we can send products all over the world.
Simply choose the correct country / region (UK, Europe, USA etc) The payment currency will either be in GBP or the currency of the country you are ordering from (USA in US$, Europe in Euros etc).
When you reach the checkout you will be asked to enter the country to which you would like the products delivered. Please be aware that if you wish goods to be delivered to a difference country that the country site you are ordering from, then you will be asked to change country store to the store that relates to where your goods will be delivered to. The cost of shipping is automatically calculated based on the weight of the products you have ordered. Remember at this stage that you can always cancel the order if you are not satisfied with the total order value. Please allow 2-3 working days for your products to be dispatched and 3-5 working days to arrive. Please note that Rossano Ferretti Ltd cannot accept responsibility for delays caused by postal services.
HOW DO I PAY FOR MY PURCHASES?
Simply follow the instructions on the Rossano Ferretti site. We are happy to accept CARD payments online.
All transactions are processed within a secure environment. All prices are shown in Pounds Sterling (inclusive of VAT). Please note that prices do not always include packing and postage charges. Although we do offer Free shipping to certain countries (conditions may apply). This is calculated based on the delivery address and the final weight of the products you wish to purchase.
We currently accept Visa, Master, Paypal, Maestro, Electron, JCB and Delta debit / credit and American Express cards .
HOW MUCH IS DELIVERY?
Standard package and postage is FREE within mainland UK and if you purchase above a certain amount in certain countries (conditions may apply). Carriage charges are clearly shown at the checkout and before you are requested to make payment.
WHEN CAN I EXPECT MY PURCHASES TO BE DELIVERED?
For UK and USA mainland deliveries we aim to send your purchase within 2 working days of order confirmation and the products delivered to you within 3-5 working days (This applies to the UK and USA mainland only).
For international deliveries please allow 2-3 working days for your products to be dispatched and 5-7 working days to arrive. Please note that Rossano Ferretti Ltd cannot accept responsibility for delays caused by postal services.
WHAT IF MY ORDER HASN'T ARRIVED?
We aim to deliver to UK addresses within 3-5 working days (UK mainland only), but if your order has not arrived and you are concerned about your purchase, simply log on and view your account. Alternatively you can call customer service and they will track your products and advise you of the status of your order.They can be phoned on +44(0)203 858478 or email email@example.com
CAN I EXCHANGE MY PURCHASES?
If you would like to exchange your purchase for another item and the new item you require costs more than the original purchase, an additional payment is required. If the replacement item costs less than the original purchase then we will refund you the difference. To qualify for an exchange the products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact. If the products are returned and appear to have been opened, used or tampered with in any way then we will be unable to process any refund or approve any exchange.
CAN I RETURN MY PURCHASES?
If you live in the EU:
If for any reason you are unhappy with your order and you wish to return your item, please inform us within 14 days and you will receive a full refund. Rossano Ferretti Ltd has no liability other than up to the total value of your original order. For your security please return items by recorded delivery with insurance paid as a minimum. To qualify for a full refund all returned products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact.
If you live outside of the EU:
If for any reason you are unhappy with your order and you wish to return your unused item, please inform us within 7 days and you will receive a full refund of the value of the products returned. Rossano Ferretti Ltd has no liability other than up to the total value of your original order. For your security please return items by recorded delivery with insurance paid as a minimum. To qualify for a full refund all returned products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact.
CAN I RETURN A DELIVERY IF IT WAS A GIFT?
Refunds for items bought as gifts can only be given to the original purchaser. If you have received a Rossano Ferretti delivery as a gift and decide to exchange an item, the purchaser will be informed.
WHAT IF I DON'T RECEIVE THE ITEM I ORDERED OR THE ITEM IS FAULTY?
We apologise if on a rare occasion the products delivered are faulty or incorrect. In this instance, please contact our Customer Care team on +44 (0)203 858478 or by email to firstname.lastname@example.org to obtain a returns number. Upon receipt of the returned products, we will refund to you the price paid by you for the products, our standard postage and packing cost and the cost of returning the products via the Post Office.
HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?
Rossano Ferretti are committed to safeguarding your privacy and use 128-bit encryption to ensure the security of your credit card information, making it virtually impossible for anyone else to access your personal details.
We strongly advise you not to transmit any credit card information via e-mail as we are unable to accept any liability for any losses as a result of information being processed by any other method than our secure payment environment.