Rossano Ferretti Order Fulfilment & Customer Care
All enquiries are handled by our UK based office and can be contacted by phone 9.00am to 5:30pm (UK time) Monday to Friday on +44 (0)1709 518100, or by email to email@example.com
UK Mainland Orders
FREE DELIVERY for the UK is available for orders over £30 to mainland addresses. We aim to deliver your order within 2-3 working days. We can deliver to an alternative address to your billing address.
Please note that all duty and local taxes are the responsibility of the recipient. We aim to deliver in Europe within 2-5 working days (excluding weekends). We aim to deliver in the USA in 2-5 working days (Excluding weekends). Orders for the rest of the world vary by country. We cannot accept responsibility for delays or non delivery caused by courier delays, issues with the address provide for delivery or non delivery due to a recipent not being available at the address.
All Worldwide(outside of the EU and main land USA) countries have a certain personal gift allowance where gifts under or to a certain value are allowed in tax free, also some countries have restrictions on the type of goods which can be delivered into the country. As such we would strongly suggest that you investigate on the internet what these regulations and allowances may be prior to placing your order as these vary widely depending on which worldwide country (EU countries do not incur import duties or additional taxes, only those countries outside of the EU and Mainland USA) as we are not liable for the payment of any import/export duties or taxes, or any costs if goods are impounded by the Authorities of the country to which you are sending, payment of those duties/taxes are yours’ or the recipients responsibility and we are also not responsible for any return costs for goods which cannot be delivered due to customs regulations in the shipping destination territory.
What is the return/exchange policy?
Please contact us at firstname.lastname@example.org or call us on +44 (0)203 8580478 for information on how and where to return the product.
1. We do NOT cover shipping costs for general returns (excludes returns for defective or incorrect product)
2. Exchanges offered only for products of equal or lesser value.
3. Defective or incorrect product. If the wrong product and/or defective product was received, please email email@example.com or call us on +44 (0)203 8580478 to request a return label and the shipping costs for the return will be at no cost to yourself.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Refunds generally take 7-10 business days from our receipt and inspection of the returned goods.
Registered Company Address