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Delivery & Returns

Rossano Ferretti Order Fulfilment & Customer Care

Please note that the Rossano Ferretti order fulfilment and customer care is supported by SANTORO Ltd. All enquiries are handled by our UK based office and can be contacted by phone 9.00am to5:30pm (UK time) Monday to Friday on +44 (0)1709 518100, or by email to customercare@rossanoferretti.com

UK Mainland Orders

FREE DELIVERY for the UK is available to mainland addresses. We aim to deliver your order within 3-5 working days. Please allow an extra 5 daysforreceiptifpayment is made by cheque in pounds sterling (to allow for clearance before your order will be dispatched). We can deliver to an alternative address to your billing address.

International Orders

Please note that all duty and local taxes are the responsibility of the recipient.

What is the return/exchange policy?

RossanoFerretti.com offers products and services of the highest standards. Items purchased from RossanoFerretti.com must be returned to RossanoFerretti.com.  RossanoFerretti.com can only accept refunds, returns & exchanges for unopened items purchased from RossanoFerretti.com and returns must be made within 14 days from the date of receipt of product and with the original sales receipt. Refunds are credited to the original payment only. 

Please contact us at customercare@rossanoferretti.com or call us on +44 (0)203 8580478 for information on how and where to return the product.

1. We do NOT cover shipping costs for general returns (excludes returns for defective or incorrect product)
2. Exchanges offered only for products of equal or lesser value.

3. Defective or incorrect product.  If the wrong product and/or defective product was received, please email customecare@rossanoferretti.com  or call us on +44 (0)203 8580478 to request a return label and the shipping costs for the return will be at no cost to yourself.

Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to the item(s) in your shipment, please contact us immediately at customercare@rossanoferretti.com or by calling us on +44 (0)203 8580478

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

Refunds

Refunds generally take 7-10 business days from our receipt and inspection of the returned goods.

Registered Company Address

Clay Barn,
Ipsley Court,
Berrington Close,
Redditch,
England
B98 0TD