Frequently Asked Questions
WHERE AND HOW ARE ROSSANO FERRETTI PRODUCTS MADE?
We are proud that all our haircare products are conceived, formulated and manufactured in Italy (With the exception of some hairbrushes which may be part manufactured outside of Italy)
We use the best naturally derived ingredients in our products
We avoid the use of harsh chemicals. Our shampoos contain:
NO Mineral Oils
DO YOU TEST ON ANIMALS?
We do NOT test any of our products or any of our ingredients on animals.
We do NOT sell any of our products in any countries that require animal testing
We have always been a Cruelty Free brand
HOW CAN I ORDER WHAT I WANT?
It’s really easy to order your products online. Click on the “add to bag” button when you find an item that you like. When you have finished shopping, just click on your bag (at the top of the page) to review your selection. Once you’re happy with your order, click the “PROCEED TO CHECKOUT” button and follow the instructions to complete your purchase.
HOW DO I KNOW MY ORDER HAS BEEN RECEIVED?
When you have ordered your products, a confirmation e-mail will be sent to you. Please keep this safe as it contains your order tracking number and details. Your order will be automatically processed and once the order has despatched you will receive another email confirming despatch and providing your tracking details. You can also log into your account to review your order status.
HOW DOES SHIPPING WORK?
It’s easy! Simply order online as we send products to USA and CANADA from our warehouse in mainland USA.
Once you have chosen your products and clicked the ‘PROCEED TO CHECKOUT’ button on the shopping cart page you will be invited to add your shipping details. At this point the system will automatically calculate shipping and provide you with your final total.
If you are shipping to the USA then your shipping cost is Free if you spend over $50. For Canada your shipping will be calculated at Checkout.
You can then review your order again and the order is only confirmed once you choose your payment option and click the ‘PLACE ORDER’ button.
Please note that for orders to CANADA only, final pricing does NOT include any customs fees or other charges which may be imposed by the authorities in CANADA and which you would be responsible to pay. We always recommend you check with the authorities in CANADA to understand any additional costs you may incur for orders to be delivered in CANADA
Orders are usually processed within 1 working day. Orders received by 12pm ET will begin processing that day for all orders received Monday to Friday (excluding public holidays).
Once processed orders will be shipped using UPS tracked.
- Mainland USA – Shipping times from Despatch we aim for:
- North East 1-2 ship days
- Mid-West 2-3 ship days
- South 2-3 ship days
- West 3-4 ship days
- For orders to CANADA we aim to deliver within 4-8 working days, from dispatch
For all orders you will receive an email, once the order has shipped, with your UPS tracking details.
Please be aware that deliveries to CANADA may be subject to customs, regulatory or legal restrictions in CANADA . To comply with local legislation in CANADA, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply.
A “Ship day” is considered to be Monday through Friday, excluding United States holidays
RETURNS / EXCHANGES
Your satisfaction is important to us! We have a 14 day returns policy within mainland USA and CANADA
In the incredibly rare occasion that you may receive a faulty product or the wrong product, your order will be replaced or refunded immediately.
If you need to exchange or return any items or arrange a refund, please contact our customer service team at:
alternatively click the ‘whatsapp’ link on the bottom of our website.
To qualify for an exchange or refund, the products must be returned as supplied, unopened and unused, and in a resalable condition with the cellophane intact.
Please note for deliveries to CANADA we cannot refund costs associated with delivery or any customs fees that may be applied in CANADA.